Privacy policy

This privacy policy (this “Policy”) applies to rug-ed.com, operated by Rug-Ed Products (“Rug-Ed”). This Policy describes how Rug-Ed collects, uses and shares the personal information you provide on rug-ed.com. It also describes the choices available to you regarding our use of your personal information, and how you can access and update this information.

We value your privacy, and we make this Policy easily accessible throughout this site to assist you in understanding how we handle your personal information. We want to make your online experience enjoyable and safe. Because we gather certain types of information about our users, we want you to understand our policies surrounding the attainment and use of that information.

Information We Collect

You are not required to provide personal information that we request. If you choose not to provide the information we have requested, we may not be able to provide you with our products or services.

When you make a purchase from this site, create an account on this site, request to receive our electronic newsletters, write a review or provide feedback, call our customer service center, or fill out a form to be contacted, we may collect information from you, including your name, email address, telephone number, mailing address, and payment information.

If you register to be one of our vendors or service providers, we may collect additional information about you including the company you represent and your job title. If you purchase a product or service from this site for another party, we may collect information from you about the other party, including the other party’s name and mailing address. We will only use this information for the specific purpose for which you provided it.

How We Use Your Personal Information

The personal information we collect allows us to fulfill your order and provide the services you request from us. We may supplement this with information from a third-party source, such as FedEx or USPS, in order to validate delivery address so we can properly ship your order.

If you fill out a form or submit a testimonial on this site, and in the process, provide us with personal information, we use this information to monitor site traffic or personalize this site, and to send participants an email newsletter. We also display on this site personal testimonials of satisfied customers and other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using our contact information below.

We provide site users the opportunity to receive communications from us, including a periodic newsletter, product promotions, and any other information that we believe may be pertinent to the user. You may opt out of receiving any, non-service related communications by clicking on the ‘unsubscribe’ link in any email we send to you, or by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.

Rug-Ed uses information voluntarily given by our users to enhance their experience on this site, whether to provide interactive or personalized elements on the sites, or to better prepare future content based on the interests of our users.

Disclosure to Third Parties

We may provide your personal information to our affiliated entities and to third parties that provide services to help us with our business activities such as shipping your order or warranty claim, offering customer service, sending our communications, and administering our vendor and service provider programs. These third parties are authorized to use your personal information only as necessary to provide these services to us. Except as otherwise provided herein, we will not share your personal information with any other third-party organizations except with your express consent.

We reserve the right to disclose your personal information as required to by law, such as to comply with a subpoena, or similar legal processes, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or response to a government request.

Log Files, Cookies, and Other Tracking Technologies

This site utilizes industry standard analytics packages that automatically gathers limited information on site users and stores this information in server log files. This information may include IP addresses, browser type, referring pages, operating system used, and date/time stamps. This information is used only for site administration, as well as for analysis of site usage and trends.

Rug-Ed collects user traffic usage characteristics throughout its site. However, we do not correlate this data with individual user information. Rug-Ed may analyze usage statistics according to a user’s domain name, browser type, and Multipurpose Internet Mail Extensions (MIME) type by reading this information from data contained in the user’s browser.

Rug-Ed may collect and catalog search terms in its search function that users employ, but such collection and cataloging are not associated with individual users. We may use search terms to determine the areas of this site most important to users, based on the characteristics of usage or traffic of those areas. We will not use these search terms to track what any particular individual users read, but rather the performance of each page. This may help us to build a better web-based experience for you.

Rug-Ed and its affiliates and service providers (e.g., marketing providers, analytics providers, and/or payment processors) utilize technologies such as cookies, beacons, tags, and scripts. Rug-Ed uses these technologies in analyzing trends, administering this site, tracking users’ movements around this site, and gathering demographic information about our site users. We may receive reports based on the use of these technologies by these third parties on an individual as well as an aggregated basis.

We use cookies for our shopping cart, to remember users’ settings (e.g., language preference), to enable us to track and target the interests of our users to enhance the overall experience of using this site, and to authenticate users. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use this site, but your ability to use some features or areas of this site, such as our blogs, polls, and surveys, may be limited.

We utilize a third-party service provider to understand better our site users’ needs and to optimize this service and experience. This technology helps us to understand better our users’ experience and this enables us to build and maintain our service with user feedback. This third-party service provider uses cookies and other technologies to collect data on your behavior and your devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language used to display our website). This third-party service provider stores this information in a pseudonymized user profile. Neither the third-party service provider nor we will use this information to identify individual users or to match it with further data on an individual user. You can opt-out to the third-party service provider’s storing of data about your usage of our site and third-party service provider use of tracking cookies on other websites by enabling the Do Not Track header in your browser.

We use "local storage", such as HTML5, to store content information and preferences. Third parties that provide certain features on this site (e.g., YouTube) also use local storage, and HTML5, to collect and store information. Various browsers may offer their own management tools for removing HTML5.

Your Rights and Choices around your Data

You may request to update, access, or delete your personal information, or to know whether we hold any of your personal information. To request a copy of the personal data we have collected about you, or to request that your information be deleted, or to submit any other privacy request, please contact us at admin@rug-ed.com.

You also may make your request by telephone or by postal mail at the address/phone number indicated in the contact information below.

We will respond to your request within thirty (30) days. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Protection of Personal Information

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic transmission or storage can ever be fully secure. Therefore, we cannot guarantee the absolute security of your information.

Nevertheless, the security of your personal information is extremely important to us. For instance, we employ various firewalls and other security tactics to keep your information secure. We do not store your complete credit card information on our internal web server. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using transport layer security (TLS) technology. While there is risk inherent in every Internet transaction, be assured that we are work hard to ensure that risk is minimal.

Changes to This Policy

By using this site, you consent to the collection and use of this information by Rug-Ed. If we make any material changes, we will notify you by email or by means of a notice on this Site or by an email to your address on file prior to the change becoming effective. We encourage you to review periodically this page for the latest information on our privacy practices.

Contact Details

If you have any questions or concerns regarding this Policy, or you wish to contact us by postal mail, our contact information is as follows:

Rug-Ed Products, Inc. 717 Brea Canyon Road Suite 6, Walnut, CA 91789

Phone: 1-248-817-5145
Email: admin@rug-ed.com

The privacy mailbox is reserved for privacy related email requests. For all customer service inquiries, please email us at admin@rug-ed.com.

This Policy was last updated on June 22, 2020.