FAQs - General

Have questions about a Rug-Ed tablet case? Whether it’s a recent purchase or a case you’re considering, we’re happy to help answer any questions you may have. See if your question is answered below; if not, feel free to contact us directly. We’d love to hear from you.

  

Warranty & Returns

What does Rug-Ed's warranty cover?

One Year Limited Warranty Period: One (1) Year from original purchase date on Rug-Ed Products.

How can I file a warranty claim?

Complete the  contact us form at help@rug-ed.com.

    My iPad broke while it was in a Rug-Ed case. Will you replace it?

    We’re sorry to hear that. While our cases offer extra shock and impact protection from drops, we can’t guarantee that they will prevent any and all damage to the device. If you drop them hard enough, from high enough, or onto a sharp or protruding element, your device may still be damaged.

    Since our Warranty covers only Rug-Ed products, it won’t cover damage to any device or personal property. Per our Warranty policy, Rug-Ed has no liability for any damage or destruction to consumer electronic devices or other personal property that are in the products, including, without limitation, laptops, smartphones, cell phones, and tablets.

    How do I return my product for a refund?

    Contact us for a return authorization. Once approved, return your product to Rug-Ed Products, Inc., 717 Brea Canyon Road, Suite 6, Walnut, CA 91789. Include your packing slip. Once we have received your product, your original payment method will be refunded within 3-5 business days. For more information about our return policy, please click here.

         

      Product Questions

      Where can I find instructions on how to install or remove one of your cases?

      Many of our product pages include a link to that product’s instructions. If you don’t see one, your next best bet would be to check out our YouTube channels and search for installation or uninstallation videos.

        Where can I find information on which case is compatible with my device?

        Many of our product pages include a section called Compatible Devices, where you can locate which device or product best fits your needs.

          When will you release a new case for my device?

          Due to our design and manufacturing processes as well as agreements with our partners, Rug-Ed is not able to release product launch dates or timelines to customers at this time. If you have questions regarding new product release dates, please contact us directly or sign up for our mailing list for product updates.

            How do you clean the case?

            Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel. Click here for more information on how to keep your Rug-Ed case clean from bacteria.

             

            Product Questions

            When can I expect to receive my order?

            Please note that Rug-Ed and delivery services are experiencing delays due to COVID-19. At the moment, we are exceeding a 72 hour processing time and in some cases longer. Estimated shipping times, including our processing period, is 8-13 business days. We appreciate your patience and understanding.

              Will I be able to track my order? If so, how do I track it?

              Yes. Once the order has been shipped, you will receive an email with your tracking information. Please note, it may take 1 – 2 days after shipment, and in some cases longer, for the tracking information to update.